Frequently Asked Questions
1. How long does shipping take?
Orders within Australia typically arrive in 7–14 business days. International orders may take 14–30 business days depending on your location.
2. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. Please allow 2–3 business days for tracking to update.
3. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please visit our Return & Refund Policy page for full details.
4. How do I cancel or change my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately via our Contact page if you need to make changes.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
6. My item arrived damaged. What do I do?
We are sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item and we will arrange a replacement or refund.
7. How can I contact you?
You can reach us through our Contact page. We aim to respond within 1–2 business days.