Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy, we are here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Items on sale or clearance
Personalised or custom-made products
Perishable goods

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.